Computer Protection display the message to restart the computer after receiving a critical update

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Issue:

The PSB Computer Protection in my computer displays message "Restart required. F-Secure Computer Protection Premium received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.

Resolution:

You can proceed to follow the workaround below to fix this:

  1. Restart all the F-Secure Services listed in Services by launching services.msc
  2. If this does not help, delete the entire contents located in F-Secure update folder and files at C:\ProgramData\F-Secure\GUTS2
  3. Reboot the computer
  4. Launch Computer Protection and check for update (Tools > Check for updates)
  5. If this does not resolve the issue, proceed to reinstall Computer Protection
If the issue persists, proceed to report the issue by contacting F-Secure Support. For us to investigate the issue further at our end, you need to provide us with debug logs.

Article no: 000015619

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