Device name is not updating in the PSB Portal after changing the computer name

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

After changing the computer name of a computer where F-Secure PSB Computer Protection or Server Protection is installed, the device name is not updated to the new name in the PSB portal.
 

Resolution:

The product does not immediately update the device name in the PSB Portal. To speed up the process, do the following:

  1. Restart the computer 
  2. Right-click on the F-secure icon in the Windows system tray and check for updates
  3. Verify that the device name has been updated on the PSB Portal devices page

Article no: 000005181

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