Device name is not updating in the PSB Portal after changing the computer name

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee


After changing the computer name of a computer where F-Secure PSB Computer Protection or Server Protection is installed, the device name is not updated to the new name in the PSB portal.


The product does not immediately update the device name in the PSB Portal. To speed up the process, do the following:

  1. Restart the computer 
  2. Right-click on the F-secure icon in the Windows system tray and check for updates
  3. Verify that the device name has been updated on the PSB Portal devices page

Article no: 000005181

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