F-Secure Banking Protection blocks my login session to banking websites with error "Can't establish

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee
in F-Secure SAFE / Internet Security / Anti-Virus

Issue:

My F-Secure security program blocks my login session to my bank website with the error message "Can't establish a secure connection". If I disable Banking Protection, I can log in normally. How can I fix this issue?

Resolution:

If you have problems logging into your banking website, proceed to follow the workaround below:

  1. Open F-Secure on your computer
  2. Click Tools
  3. Search for Updates
  4. Check and verify that F-Secure Virus definition updates were installed successfully
  5. Close Settings window
  6. Click Turn off all security features
  7. When the security features have been turned OFF, proceed to turn ON again
If the step above doesn't help, do the following:
  1. Check the updates of your security program
  2. Check the updates on your web browser:
  1. Check that the extension Browsing Protection by F-Secure is turned ON and activated:
Proceed to login to your online banking website. If the issue persists, proceed to contact F-Secure Support. 

Article no: 000019401

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