My F-Secure account says that the F-Secure SENSE router is still "on it's way" despite being ordered

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

My F-Secure account says that the F-Secure SENSE router is still "on it's way" despite being ordered some time ago. Why?

Resolution:

If the router has arrived already, please make sure that you have installed the correct app:

  • F-Secure SENSE Router for the physical router
  • F-Secure SENSE for the SDK version, a 3rd-party router with SENSE technique

If it takes several weeks for the information to be updated in your account, or you have not received your router, please contact F-Secure support.

Article no: 000018905

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