F-Secure Messaging Security Gateway (MSG) license still shows expired despite the renewal

This discussion has a more recent version.

Issue:

I have renewed my F-Secure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue?

Resolution:

Despite renewing your F-Secure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system. Proceed to contact your F-Secure reseller or sales contact. If you are unable to reach your point of contact in F-Secure, proceed to report the issue by contacting F-Secure Support.

Article no: 000019186

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