Freedome for Business randomly turning itself off on a Android device

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

Freedome is turning itself off at seemingly random intervals. When opening the application the protection status is set to OFF and the protection requires manual re-activation to turn it ON. 

Resolution:

If Freedome shows the protection status as OFF when opening the application, and it is not automatically reconnecting, something has forced it to close its connection. 

This can be because of two reasons:

  1. The connection has been closed by the user, for example via the notification area
  2. Multiple VPN-applications are installed and running on the device. The Android operating system is restricted to a single running VPN-connection at a time, and having several running might cause them to start competing for the same connection slot

Article no: 000017776

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