F-Secure Client Security or Server Security push installation failed with Error code 5
When trying to deploy F-Secure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5.
Error code 5 means that the host was reachable, but the access from the instructing system / account was denied.
Verify these points, to ensure the push installation can be instructed and executed on the remote host:
- The installation account has appropriate permission on the host (has to be local or domain administrator)
- Enable the remote registry service on the host: Control Panel -> Administrative Tools -> Services -> Remote registry
- Administrator share is enabled on the target host (this share is utilized by the push installation procedure)
- Both Policy Manager Server and workstation are on the same network
- Certain inbound traffic needs to be allowed to the host, such as RPC (TCP 135 Port), NetBios (137-139) and SMB (TCP 445 port)
In case the target host is running on Windows 8 or newer, the following registry should be set on the remote host to enable access to the admin share
Article no: 000002086