Can I roll back to F-Secure Email and Server Security Premium 12.12 after accidentally upgrading to

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

I have accidentally upgraded my F-Secure Email and Server Security Premium 12.12 to F-Secure Server Security Premium 14.00, can I roll back?

Resolution:

F-Secure Email and Server Security and F-Secure Server Security are considered two different products since Email And Server Security includes the Content Scanner Server module, and thus you cannot revert back to the previous product without an uninstallation. Proceed to uninstall the current F-Secure Server Security Premium 14.00 in the server and proceed to install F-Secure Email and Server Security Premium 12.12 locally in the server. Since it is considered as first time installation again, you would need to install F-Secure Email and Server Security Premium 12.12 locally using the .exe installer instead of push installation via Policy Manager or MSI installation package.

Article no: 000018569

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