F-Secure Email and Server Security 14.00 is not scanning mailbox after upgrading Policy Manager 14.3

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

I noticed Email and Server Security 14.00 installed in my Microsoft Exchange 2016 server is not filtering emails after I upgraded my Policy Manager 14.30 beta to the final version

Resolution:

This is related to the policy issue when you perform an upgrade from Policy Manager version 14.30 beta to the final release version. The following errors are visible in the transportAgent.log:

2019-12-12 11:38:47.853 [53bc.0019] *E: FSecure.AntiVirus.Exchange.Transport.CosmosSupport: GetSettings Failed Newtonsoft.Json.JsonReaderException: Could not convert string to boolean: security. Path 'transport_protection.inbound.archive_processing.notify_administrator', line 1, position 14061.

To fix this, you need to clear the setting "Notify administrator" shown in the attached screenshot below and distribute the policy.

User-added image

Article no: 000018854

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