Devices are replacing each other repeatedly under Assets list in the RDR Portal

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Issue:

I have F-Secure Rapid Detection and Response (RDR) installed on two devices. However, I notice that these devices are replacing each other repeatedly under the Assets list in the portal.

At the very beginning, I can only find device A in the Assets list, while device B is missing. At a later stage, device B show up in the Assets list, while device A goes missing.

Resolution:

Most likely, these devices share the same host ID. This could happen in case the disk serial number/SMBIOS GUID is redundant on the devices.

The product host ID generation uses the first hard disk serial number. If it is empty, the SMBIOS GUID is used.

You can run the following command on the devices to verify:

  • wmic diskdrive get Name, Manufacturer, Model, InterfaceType, MediaType, SerialNumber
  • wmic path win32_computersystemproduct get uuid

Article no: 000016495

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