Manual scan not starting after updating malware definitions on an isolated Client Security 14 host

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

Issues are appearing on isolated Client Security 14 hosts after performing offline malware definition updates (as documented here)

  • Malware scan won't start. It is waiting for malware definition updates to install
  • List of updates is showing Aquarius as Not installed

Resolution:

The offline updates package needs to be prepared from a Policy Manager Server running the same major version as the client software. If a package for a 14-series client is prepared using a 13-series Policy Manager, there will be update packages missing which will result in these issues. 

To resolve, update the Policy Manager Server to the latest version and repeat the update process on the client(s).

Article no: 000018917

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