F-Secure Server Security product visible on the Apps & Features list after uninstallation on Win

This discussion has a more recent version.
Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

  • After uninstalling F-Secure Server Security 12.12 on a Windows Server 2016 Operating System, the product F-Secure Server Security is still shown in the Apps & Features list
  • Product sttatus is shown as Unavailable
  • Product cannot be removed from the list since the Uninstall and Modify buttons are greyed out
  • Running the F-Secure Uninstallation Tool does not remove the product from the Apps & Features list
  • Product is not shown on the Programs and features list

Resolution:

This issue is only visual and does not affect any new installations of the product. You can remove the product from the list by manually removing the F-Secure Product 1001 registry key by following these steps:

  1. Open Windows Registry editor
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  3. Right click on F-Secure Product 1001 registry key
  4. Select Delete

Article no: 000018904

Sign In or Register to comment.