PSB subscription usage exceeds the maximum subscription size

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Issue:

PSB subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200.

Resolution:

This may occur when computers running older versions of Workstation Security (11.X and older) are upgrading to Computer Protection. This situation causes duplicate devices to appear for each upgraded computer in the PSB portal, as the new installation of Computer Protection appears as a separate device. At this stage, the new installation of Computer Protection will also use up an additional license seat in addition to the one already taken by the installation of Workstation Security.

In these cases, the subscription is allowed to exceed its own limit. This is to prevent a situation where a computer would be left without protection after the upgrade if there are no free license slots left.

To resolve this, go through the list of devices on the PSB-portal Devices-page and remove any Workstation Security-devices that also has a Computer Protection-equivalent device in the list. The duplicate devices can be recognized based on for example WINS or DNS names, or IP addresses. To get an overview of this info for all devices, change the Category-filter in the upper right corner of the Devices-page to Computer information

Article no: 000011169

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