How to change My F-secure accounts sub-user to the main user?

This discussion has a more recent version.

Issue:

Can I change the subuser on My F-secure account into a main user? 

Resolution:

For a sub-user on My F-secure account to become main-user, you need to first remove the sub-user from the account to release the email address. 

  1. Log in to My F-Secure.
  2. On the My F-Secure page, click on a sub-user that you want to remove from your My F-Secure group. The sub-user is now selected and is in the center.
  3. Click on the sub-user again to bring up a window with the sub-user's basic details.
  4. Click the Remove from My F-Secure group link. The Remove from group window appears.
  5. Click Remove.
Note! This will leave all the installations under the sub-user unprotected, as the licenses are released as well. You will need to reinstall product to those devises. 

After this you can change the email address on the account: 
  1. Login to My F-Secure using your current email and password
  2. Click <your name> on the upper right corner 
  3. Choose Account Settings
  4. Below Your F-Secure email address, type your new email address
  5. Click Save changes
  6. Click Log out
  7. Log in with your new email address

Article no: 000010229

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