Download of F-secure product installation file gives error: "Failed - virus scan failed"
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Issue:
I can't install F-secure product to Windows, as the downloaded file on the browser gives error: "Failed - virus scan failed" or "xxxxxx.exe contained a virus and was deleted"
Resolution:
The most likely causes for this are:
- Virus scan on your browser
- Different anti-virus product on your computer
If this does not help, here are some instructions by different browsers on what to do in these cases:
Google Chrome
Internet Explorer
Note: If you're unable to download anything to your computer, there might be some registry issue on the Windows. Here is a support article by Microsoft or you can contact Microsoft directly.
Article no: 000017074
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