Download of F-secure product installation file gives error: "Failed - virus scan failed"

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Customer_CareCustomer_Care Posts: 548
in F-Secure SAFE / Internet Security / Anti-Virus

Issue:

I can't install F-secure product to Windows, as the downloaded file on the browser gives error: "Failed - virus scan failed" or "xxxxxx.exe contained a virus and was deleted"

Resolution:

The most likely causes for this are:

  • Virus scan on your browser
  • Different anti-virus product on your computer
Try to open the file on a different browser, and also check, that you do not have other anti-virus programs installed. 

If this does not help, here are some instructions by different browsers on what to do in these cases:
Google Chrome
Internet Explorer


Note: If you're unable to download anything to your computer, there might be some registry issue on the Windows. Here is a support article by Microsoft or you can contact Microsoft directly. 

Article no: 000017074

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