"Incorrect code" error message when trying to activate F-Secure FREEDOME VPN code

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Customer_Care Posts: 548 F-Secure Employee


"Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code


Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX.

Also check, that the program on the device where you're trying to insert the code is F-Secure FREEDOME VPN, and not any of our other programs. If you have bought F-Secure TOTAL, you need to activate your order by logging in with your My F-Secure credentials.

If the code is still not accepted, contact your reseller or F-Secure support.

Note: If you do not have the newest F-Secure FREEDOME version, first update to it and then try to activate the code. 

Article no: 000002726