How can I generate an F-Secure SAFE log file with my Android device?

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Customer_Care
Customer_Care Posts: 548 F-Secure Employee
in F-Secure SAFE / Internet Security / Anti-Virus

Issue:

How can I generate an F-Secure SAFE diagnostic log file with my Android device?

Resolution:

Follow these steps to generate and send the F-Secure SAFE diagnostic log files from a Android device:

  1. Open the F-Secure SAFE application on your Android device
  2. Open the menu from the upper left-hand corner
  3. Choose About
  4. Click on the version number (at least) 7 times
  5. Scroll down and press Send log file
  6. Send the log file to the predefined email address with the preferred email application
  7. If you have any other attachments (e.g. screenshots) you may add those to the same generated email
  8. Reply to the support request with the information that you have sent the diagnostic log file

Article no: 000018387

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