Unable to remove F-Secure Software Updater application after uninstalling PSB Server Security 12.10

Customer_Care

Issue:

• After removing PSB Server Security 12.10 from a Windows Server, the F-Secure PSB Server Security - Software Updater application is still left in the Programs and features list
• "Could not access network location \" error when trying to remove the application
• FsUninstallationTool.exe doesn't remove the application and Uninstallationtool.exe shows "not a valid Operating System" error

Resolution:

If the F-Secure Server Security - Software Updater application is left in the Programs and features list after uninstalling PSB Server Security 12.10, it can be removed using the F-Secure Uninstallation Tool found below.  The Uninstallation Tool needs to be run with an additional command prompt parameter for it to be allowed to be run in a Windows Server operating system. 

Follow these steps to run the Uninstallation Tool: 

1. Download the tool from here
2. Open Command Prompt (cmd) with Run as Administrator... option
3. Navigate to the folder where you saved the UninstallationTool.exe (e.g. Downloads)
   • cd C:\Users\\Downloads
4. Type in Uninstallationtool.exe -a --server to launch the Uninstallation Tool
5. Follow the instruction on the screen and allow the tool to finish the uninstallation
6. Uninstallation will be done.

Article no: 000018140