Offload Scanning connection is down for few seconds after system restart

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Customer_Care Posts: 548 F-Secure Employee

November 2019 in Business Suite

Issue:

F-Secure Client Security or Server Security Offload Scanning connection to the Scanning and Reputation Server (SRS) is down during a system restart. After system restarted, the connection is restored after few seconds.

Resolution:

This is expected product behavior if the Offload Scanning connection is established after few seconds after a system restart.

During system startup, the Offload Scanning Agent (OSA) service will attempt to establish a connection with the Scanning and Reputation Server (SRS). If the connection to SRS is unreachable due to some reason (e.g. Internal network congestion), the service will re-attempt to establish the connection.

Another option is to increase "Connection timeout" and/or "Restore connection interval" in Policy Manager for those devices generating alerts:

Log in to Policy Manager Console
Highlight a host or policy domain from the Domain Tree
Go to the Settings and select Advanced view
Navigate to F-Secure Offload Scanning Agent > Settings > Connection

Here you can change the Connection timeout and Restore connection interval settings.

Article no: 000018019

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