Trying to reset user account password for PSB Portal but no email is sent

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Issue:

Trying to reset password for PSB Portal but I don't get any email.

Resolution:

If you don't get an email message when using the reset password function in PSB Portal try the following:

  • Check that you are using the correct user name or email address.
  • Check you have chosen the correct region. Password resets are not sent if you have chosen the incorrect region. (PSB3 requires use of direct https link)
  • Clear browser cache and cookies. 
  • If all login and password reset attempts fail, contact F-Secure Customer Service and they can investigate the issue.

Article no: 000001720

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