I have renewed F-Secure TOTAL subscription, but my F-Secure FREEDOME VPN shows subscription is expir

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring.

Resolution:

You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before.

Follow these steps to activate your F-Secure TOTAL subscription:

  1. Open FREEDOME app on your device
  2. From the menu select Subscription
  3. Select Activate subscription 
  4. Click Log in 
  5. Select F-Secure 
  6. Login with your My F-Secure account credentials (NOTE: if you have forgotten your password, you can request a password reset email by selecting Forgot your password?)

If you have had a F-Secure TOTAL subscription from before and your FREEDOME is already logged into an My F-Secure account, it might be logged into a different account than the one you have renewed. Follow these steps to log out and log in to a different account:
  1. Open FREEDOME app on your device
  2. From the menu select Settings
  3. Click log out
  4. Go to the Subscription page
  5. Select Activate subscription 
  6. Click Log in 
  7. Select F-Secure 
  8. Login with your My F-Secure account credentials 

Article no: 000006868

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