How do I know what email address is the correct login to my My F-Secure user account?

This discussion has a more recent version.
Customer_Care Posts: 548 F-Secure Employee


  • I don't remember what email I have used to login to My F-Secure account
  • I have multiple e-mails and unsure which email to login with to My F-Secure


If you are unsure which email address you have used for your My F-Secure login, you can try to reset your password via the Forgot your password link using any suspected email address. Check your inboxes for the Reset password email.

Alternatively, contact F-Secure support for assistance. We recommend you to prepare the following before contacting support:

  • Purchase reference number
  • F-Secure SAFE code (if you've purchased the retail box version)

If you do not have these, please take account ID code from your device and give that to us:

F-secure SAFE on Windows 
  1. Open F-secure SAFE
  2. Go to Settings
  3. Choose Support
  4. Choose Account ID (in from xxxx-xxxx-xxxx-xxxx-xxxx)
F-secure SAFE on Android/iOS
  1. Open F-secure SAFE
  2. Tap menu
  3. Tap About
  4. Take note on Account code/License key (in form xxxx-xxxx-xxxx)

Article no: 000001540