How to collect F-Secure debugging logs for Client Security 13.x and Server Security 12.x products?

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

Error or issue related to F-Secure components (e.g. Gatekeeper, Firewall, Network Interceptor Framework, Internet Shield) and more advanced debug logs are required to investigate the issue. How to enable advanced debug logging for F-Secure Client Security 13.x and F-Secure (Email and) Server Security 12.x clients?

Resolution:

Note: These instructions are applicable for Client Security 13.x and (Email and) Server Security 12.x clients. Newer products use a different tool to enable debug logging. 

Follow the steps below to collect F-Secure debug logs.

  1. Download and run the F-Secure debug tool
  2. Click Update Debug Files Online
  3. Select the components you want to debug (e.g Firewall, Gatekeeper driver)
  4. Click Apply Changes
  5. Reproduce the issue that was reported and take note of the time
  6. Disable debugging by deselecting the components and click Apply Changes
  7. Click Collect Logs once the issue is reproduced
  8. Locate the FSDIAG on the desktop
  9. Send the newly generated FSDIAG log files for investigation and report when the issue was reproduced

 

Article no: 000002782

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