Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x

Customer_Care

Issue:

Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x

Resolution:

Make sure that the affected F-Secure host is allowed to connect to the URL orsp.f-secure.com.

If this host requires a connection via HTTP proxy to access this URL, you have to configure these settings via the F-Secure Policy Manager Console:

1. Log on to your F-Secure Policy Manager Console.
2. Select the Policy domain  or Host  /  where you want to edit the policy on.
3. Switch to the Advanced view.
4. Go to F-Secure Security Cloud Client > Settings > HTTP Proxy.
5. Modify the value to suit your HTTP proxy requirements:

   'http://server:port', e.g. 'http://my.domain.com:1234'

6. Distribute the policy .

Note: If there is no parameter set under F-Secure Security Cloud Client > Settings > HTTP Proxy, the F-Secure Security Cloud Client will use the proxy configuration from the F-Secure Automatic Update Agent (AUA) by default:

F-Secure Automatic Update Agent > Settings > Communications > HTTP settings > Use HTTP proxy

Note: Server Security 14.00 and Client Security 14.x do not support proxy authentication.

Article no: 000014893