Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x
Customer_Care
Posts: 548 F-Secure Employee
Issue:
Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x
Resolution:
Make sure that the affected F-Secure host is allowed to connect to the URL orsp.f-secure.com.
If this host requires a connection via HTTP proxy to access this URL, you have to configure these settings via the F-Secure Policy Manager Console:
- Log on to your F-Secure Policy Manager Console.
- Select the Policy domain
or Host
/
where you want to edit the policy on.
- Switch to the Advanced view.
- Go to F-Secure Security Cloud Client > Settings > HTTP Proxy.
- Modify the value to suit your HTTP proxy requirements:
'http://server:port', e.g. 'http://my.domain.com:1234'
- Distribute the policy
.
Note: If there is no parameter set under F-Secure Security Cloud Client > Settings > HTTP Proxy, the F-Secure Security Cloud Client will use the proxy configuration from the F-Secure Automatic Update Agent (AUA) by default:
F-Secure Automatic Update Agent > Settings > Communications > HTTP settings > Use HTTP proxy
Note: Server Security 14.00 and Client Security 14.x do not support proxy authentication.
Article no: 000014893