Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x

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Customer_Care
Customer_Care Posts: 548 F-Secure Employee
in Business Suite

Issue:

Security Cloud Client is not connected on Server Security 14.x / Client Security 14.x

Resolution:

Make sure that the affected F-Secure host is allowed to connect to the URL orsp.f-secure.com.

If this host requires a connection via HTTP proxy to access this URL, you have to configure these settings via the F-Secure Policy Manager Console:

  1. Log on to your F-Secure Policy Manager Console.
  2. Select the Policy domain User-added image or Host User-added image / User-added image where you want to edit the policy on.
  3. Switch to the Advanced view.
  4. Go to F-Secure Security Cloud Client > Settings > HTTP Proxy.
  5. Modify the value to suit your HTTP proxy requirements: 
    'http://server:port', e.g. 'http://my.domain.com:1234'
  6. Distribute the policy User-added image.


Note: If there is no parameter set under F-Secure Security Cloud Client > Settings > HTTP Proxy, the F-Secure Security Cloud Client will use the proxy configuration from the F-Secure Automatic Update Agent (AUA) by default:

F-Secure Automatic Update Agent > Settings > Communications > HTTP settings > Use HTTP proxy

Note: Server Security 14.00 and Client Security 14.x do not support proxy authentication.

Article no: 000014893

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