How do I register F-Secure Policy Manager which is in an isolated or offline environment (offline to

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Customer_Care Posts: 548 F-Secure Employee

September 2019 in Business Suite

Issue:

I would like to register my F-Secure Policy Manager Server which is not connected to a network (offline), how do I proceed?

Resolution:

Contact F-Secure support by opening a support request (https://www.f-secure.com/en/web/business_global/support/support-request)
Provide the following information for F-Secure technical support to create an offline registration file:

Account Name
Customer ID
Installation ID
Business Suite license Expiry date

How to obtain Customer and Installation ID:

Open F-Secure Policy Manager console, and go to Help menu > Registration dialog, or;
Find the information from the Policy Manager Server installation folder, ...\F-Secure\Management Server 5\Data (Windows) or /var/opt/f-secure/fspms/data (Linux), open the file called upstream-statistics.json using notepad. Customer ID is on line 5 and Installation ID is on line 6.

Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server

Windows:

Copy the offline registration file to the folder F-Secure\Management Server 5\data
Restart the F-Secure Policy Manager Server services by typing the following command in an elevated command prompt (CMD):

net stop fsms
net start fsms

Linux:

Copy the offline registration file to the folder /var/opt/f-secure/fspms/data
Restart the fspms daemon:

# /etc/init.d/fspms restart

F-Secure Policy Manager will be activated until the expiry of your current subscription. After renewing the subscription you need to request a new registration token from support. Make sure to do this some time in advance so that you don't end up with an expired Policy Manager Server.

Article no: 000001107

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