F-Secure Client Security Deepguard blocks application despite the file SHA-1 hash and file path is e

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

After the file SHA-1 hash and file path is excluded in F-Secure Client Security 13.x/14.x, Deepguard continues to block the application.

Resolution:

If you are using F-Secure Policy Manager version 14, in Real-time scanning the option "Do not scan the following files and applications" is only applicable for F-Secure Client Security 14 and newer. In order to exclude an application path from Deepguard for F-Secure Client Security 13.x, do the following:

  1. Log in to Policy Manager Console.
  2. Click on the Settings tab.
  3. Click Advanced View.
  4. Click F-Secure DeepGuard.
  5. Click Settings.
  6. Click Excluded applications.
  7. Enter the full path of the application.
  8. Distribute the policies.
Note:
  1. If you are using F-Secure Client Security 13.10, kindly upgrade to 13.11 since the latest version has improvements for Deepguard.
  2. Wildcard exclusions are only applicable for Real-time scanning. For Deepguard exclusion, kindly use file or folder path.
  3. F-Secure Security Cloud (ORSP) has a higher priority compared to SHA-1 exclusions. Only file or folder path exclusion has higher priority over ORSP.
If the exclusions were done for F-Secure Client Security 14.10 and the application is still being blocked, kindly contact F-Secure Customer Care here for assistance.

Article no: 000009628

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