F-Secure Client Security Deepguard blocks application despite the file SHA-1 hash and file path is e

Customer_Care

Issue:

After the file SHA-1 hash and file path is excluded in F-Secure Client Security 13.x/14.x, Deepguard continues to block the application.

Resolution:

If you are using F-Secure Policy Manager version 14, in Real-time scanning the option "Do not scan the following files and applications" is only applicable for F-Secure Client Security 14 and newer. In order to exclude an application path from Deepguard for F-Secure Client Security 13.x, do the following:

1. Log in to Policy Manager Console.
2. Click on the Settings tab.
3. Click Advanced View.
4. Click F-Secure DeepGuard.
5. Click Settings.
6. Click Excluded applications.
7. Enter the full path of the application.
8. Distribute the policies.

Note:

1. If you are using F-Secure Client Security 13.10, kindly upgrade to 13.11 since the latest version has improvements for Deepguard.
2. Wildcard exclusions are only applicable for Real-time scanning. For Deepguard exclusion, kindly use file or folder path.
3. F-Secure Security Cloud (ORSP) has a higher priority compared to SHA-1 exclusions. Only file or folder path exclusion has higher priority over ORSP.

If the exclusions were done for F-Secure Client Security 14.10 and the application is still being blocked, kindly contact F-Secure Customer Care here for assistance.

Article no: 000009628