Citrix sessions open F-Secure system tray icon on end-user desktop

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Issue:

When launching Citrix sessions/applications, the F-Secure system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix side to fully terminate the session.

Resolution:

The icon appears due to Citrix Seamless Configuration Settings. More information is available from the following link from Citrix: https://support.citrix.com/article/CTX101644&searchID=26517783

One option to test is to disable the Citrix tray icon agent, which can be done by adding the following registry key to every VDA machine:

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI 
SeamlessFlags:REG_DWORD = 0x20


It is strongly recommended to familiarize yourself with the information from Citrix before testing the solution, and to do a small-scale test before deploying any changes to production.

Article no: 000014850

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