F-Secure Freedome asks for renewal when license is still valid, re-entering license key gives "This

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

Freedome asks for renewal even though license is still valid, re-entering license key gives "This key has already been used on this device".

Resolution:

F-Secure FREEDOME may be malfunctioning.

For Mac

If you get this error on your Mac computer, a removal of the keychain after uninstallation is a possible fix. Follow these steps:
  1. Open Finder.
  2. Go to Applications.
  3. Move Freedome application to the trash, and empty it.
  4. Open Spotlight and remove the following folders: ~/Library/Application Support/F-Secure/ and /Library/Application Support/F-Secure/
  5. Install Freedome using this installation file.
  6. Activate your subscription from the Subscription page.

For iOS

If this happens on your Apple iOS device, re-install Freedome and re-enter the key. Transfer licenses, if necessary.

Article no: 000013228

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