Why is F-Secure Internet Security or Anti-Virus showing "license is expired"?

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Issue:

Why is F-Secure Internet Security/Anti-Virus showing "license is expired"?

Resolution:

There can be several reasons for this message.

  • The subscription key has expired, if that is case, then you need to renew your F-Secure Internet Security / F-Secure Anti-Virus program in the following way: https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-renew-F-Secure-Internet/ta-p/109586
  • The subscription was used several times on the same device.
  • The subscription is in use with some other device.
  • The Windows system was restored.
  • The key has been locked because it has transferred the license time to another key.
To use your valid F-Secure Internet Security / F-Secure Anti-Virus subscription key in your program, do the following: 
  1. Open F-Secure Internet Security / F-Secure Anti-Virus.
  2. Click on the Renew now button from the main page of the program.
  3. Insert your F-Secure Internet Security / F-Secure Anti-virus subscription key (xxxx-xxxx-xxxx-xxxx-xxxx).
  4. Click Continue
If this doesn't help the situation:
  1. Uninstall F-Secure Internet Security/Anti-Virus using the Uninstallation tool.
  2. Download the program Internet Security or Anti-Virus.
  3. Start the installation.
  4. Enter the current subscription key (xxxx-xxxx-xxxx-xxxx-xxxx).
  5. Click Use license again, If you receive a message that the subscription key is in use, click use license again.
Note: If you see other error message regarding the license activation, contact F-Secure support for further assistance.

Article no: 000001416

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