Realtime scanning is not enabled on High Sierra or Mojave Mac computer

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

This article applies to the following F-Secure products: Computer Protection for Mac, Client Security for Mac, SAFE for Mac, SENSE Application for Mac

F-Secure product is installed on a Mac computer but the user interface shows that computer is not protected and that the real-time scanning is not activated.

Resolution:

After installation of the Mac product on macOS High Sierra, a red F-Secure (X) icon may appear when running real-time scanning.

This is due to a new security feature, which has been introduced in macOS High Sierra (10.13) or higher. During first time installation, the security feature requires you to allow system software from F-Secure. Until the software is allowed, real-time scanning will fail.

Once the installation is complete, allow F-Secure software as follows:

  1. Go to System Preferences > Security & Privacy, and select the General tab.
  2. Click Allow. Once this is done, the icon status changes to normal and the error message disappears.
Note: The steps described must be performed locally on the machine and not remotely.

Full instructions with pictures: https://community.f-secure.com/t5/Business/Issue-with-real-time-scanning/ta-p/100546

In case the mentioned solution above does not work, carry out the following solutions one by one and verify if the real-time scanning could be enabled.

Solution 1:
  1. Check in System Preferences > Security & Privacy > Privacy > Accessibility and remove or disable 3rd party accessibility software such as the Better Touch Tool or MagicPrefs.
  2. Go to System Preferences > Security & Privacy.
  3. Select the General tab.
  4. Click the Allow button.
Solution 2:
  1. Check in System Preferences > Keyboard > Shortcuts > Full keyboard access to enable full keyboard access.
  2. Go to System Preferences > Security & Privacy, and select the General tab.
  3. Use Tab key to move the focus on the Allow button
  4. Press Spacebar on your keyboard while the Allow button is active.

Solution 3:
Add F-Secure Team ID (6KALSAFZJC) to the list of approved kext developers by using "spctl kext-consent add 6KALSAFZJC" command in the Recovery mode.
Refer to the following page for more detail information: 
https://developer.apple.com/library/content/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658-CH1-TNTAG4

Article no: 000001668

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