How to generate debug logs for Computer Protection for Windows and Client Security 14?

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Customer_Care Posts: 548 F-Secure Employee

September 2019 in Common Topics

Issue:

This article describes the steps to generate debug logs for Computer Protection for Windows and Client Security 14 (and newer). Debug logs are needed in some instances by R&D to investigate some problems in detail.

Resolution:

FSDIAG with debug logs is needed in order to collect additional log files.

Steps:

Download the debug tool from here
Double click fsloglevel.exe
Select Full Logging
Click OK
Restart the computer.
Reproduce the steps that caused the original problem, take note of exact time of the problem.
Generate FSDIAG by following steps explained here
Kindly run the fsloglevel.exe tool a second time after submitting the logs.
Click on Normal Logging to turn off the debug mode (it slows down your machine a bit).

Article no: 000009164

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