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How to generate debug logs for Computer Protection for Windows and Client Security 14?
Customer_Care
Posts: 548
Issue:
This article describes the steps to generate debug logs for Computer Protection for Windows and Client Security 14 (and newer). Debug logs are needed in some instances by R&D to investigate some problems in detail.
Resolution:
FSDIAG with debug logs is needed in order to collect additional log files.
Steps:
- Download the debug tool from here
- Double click fsloglevel.exe
- Select Full Logging
- Click OK
- Restart the computer.
- Reproduce the steps that caused the original problem, take note of exact time of the problem.
- Generate FSDIAG by following steps explained here
- Kindly run the fsloglevel.exe tool a second time after submitting the logs.
- Click on Normal Logging to turn off the debug mode (it slows down your machine a bit).
Article no: 000009164
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