I'm a sub-user on F-secure SAFE/TOTAL, and I can't renew

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Issue:

I'm a sub-user on My F-secure account, I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew button either. 

Resolution:

Only the main account user is able to renew My F-secure account.

Please ask your main account owner to add the code under Subscription > Enter a code. OR, Use the Renew Now button to renew and extend the subscription.

If you want to have your own My F-secure account, you can leave the group:
 

  1. Login to My F-Secure (http://www.my.f-secure.com)
  2. Click on your own profile (a white circle)
  3. Choose Settings
  4. Click Leave My F-Secure group
  5. Click Remove
Here's how to create a new account
  1. Go to https://my.f-secure.com/register
  2. Enter your details
  3. Click Accept and create account
Then you can activate a purchase on your account. 

Article no: 000006310

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