This section is archived and will no longer be updated. For the latest articles about F-Secure products and services, go to the new and improved How-tos & FAQs.

I'm a sub-user on F-secure SAFE/TOTAL, and I can't renew


I'm a sub-user on My F-secure account, I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew button either. 


Only the main account user is able to renew My F-secure account.

Please ask your main account owner to add the code under Subscription > Enter a code. OR, Use the Renew Now button to renew and extend the subscription.

If you want to have your own My F-secure account, you can leave the group:

  1. Login to My F-Secure (
  2. Click on your own profile (a white circle)
  3. Choose Settings
  4. Click Leave My F-Secure group
  5. Click Remove
Here's how to create a new account
  1. Go to
  2. Enter your details
  3. Click Accept and create account
Then you can activate a purchase on your account. 

Article no: 000006310

Sign In or Register to comment.