My F-Secure SAFE subscription code is not accepted. What should I do?

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee
in F-Secure SAFE / Internet Security / Anti-Virus

Issue:

I just purchased a F-Secure subscription with the subscription code, but it does not work. What should I do?

Resolution:

  • Verify that the subscription purchased is for F-Secure SAFE. You can find the product name in the purchase invoice that was emailed to you.
  • F-Secure SAFE license code has this format: xxxxx-xxxxx-xxxxx-xxxxx

If the code provided is for F-Secure SAFE, please follow the steps below to activate the subscription using the code:
  1. Go to the My F-Secure portal: https://my.f-secure.com/
  2. Login to your F-Secure SAFE account with your email and password.
  3. Click on Subscription.
  4. Scroll down and click on Enter a Code.
  5. Insert your F-Secure SAFE license code (this format: xxxxx-xxxxx-xxxxx-xxxxx).
  6. Click on Continue.
  7. Once the code is accepted, proceed to install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen. 

If you do not have a F-Secure SAFE account yet, then create a F-Secure SAFE account first: 
  1. Go to the F-Secure web page: https://www.f-secure.com/
  2. Navigate to For Home > Products > F-Secure SAFE.
  3. Click Try for free.
  4. Create your F-Secure SAFE account from there. 
  5. You can now proceed to the first guide in this article, to insert your license code in your F-Secure SAFE account. 

Note: If you do not see Enter a code option, or the license code still cannot be accepted, please contact F-Secure support.

Article no: 000003528

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