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"Customer number is invalid" error when registering or logging in to F-Secure Policy Manager Console

Issue:

"Customer number is invalid" error when registering or logging in to the F-Secure Policy Manager Console. How to fix or troubleshoot the issue?
 

Resolution:

Check the following items:

  • Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).
  • Make sure that the license is still valid (the information is visible in the license certificate).
  • Make sure you have valid F-Secure Client Security and Policy Manager versions: 11.xx and 12.xx are no longer supported. Policy Manager 12.x and earlier cannot connect to the registration server. 

Article no: 000015351

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