My device shows my product license is expired. I have purchased F-Secure SAFE or TOTAL subscription
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Issue:
I have renewed my F-Secure SAFE license, but my device shows license expired.
Resolution:
You might have purchased a subscription for a different product:
Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product.
In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
- Install F-Secure SAFE on PC
- Install F-Secure SAFE on iOS
- Install F-Secure SAFE on Android
- Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
- Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance.
- If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login.
- Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:
Log out and Log in to My F-Secure in SAFE Windows PC:
- Click on your name at the top-right of SAFE window
- Click Log out
- Click Continue
- Click Log out
- SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it
- A login window will appear. Enter your My F-Secure email and password and click Log in
- A message appears, "Hi <name> You are setting up protection for yourself." Click Continue
- Subscription is now updated
Uninstall and reinstall F-Secure SAFE on your phone:
- Uninstall F-Secure SAFE app
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Go to App Store or Google Play Store
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Install F-Secure SAFE
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Tap Login
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Login using the correct account
-
F-Secure SAFE is now activated
Uninstall and reinstall F-Secure on your Mac:
- Open Finder, and click on Programs / Application
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Open the F-Secure folder
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Run Uninstall F-Secure SAFE
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After the uninstallation, restart the Mac
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Release the previous installation license from My F-Secure so that you can reuse the same license again
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Install F-Secure SAFE on your Mac
Article no: 000001358
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