How to collect diagnostic information for RDS on Windows

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Katriina_M
Katriina_M Posts: 445 F-Secure Employee
in Advanced Threat Protection

To collect the client's database and diagnostic information, do as follows:

  1. Run the following command via an administrative shell to stop the service if it is running: net stop "F-Secure ATP"
  2. Navigate to the C:\ProgramData\F-Secure\ATP\pstor folder and collect its content.
    rds_get_database_win.png

    The folder requires administrative privileges to access.

  3. Run the included diagnostics tool that is located in the installation directory to collect the RDS sensor diagnostic information: "c:\Program Files\F-Secure\ATP\fsdiag.exe"
    rds_fsdiag.png

    The tool requires administrator privileges to collect all the required information.

    After the tool has collected the information, it creates an fsdiag.7z file on the desktop.

    Note: If you need to save the file in another directory that already exists, use the -out parameter: "c:\Program Files\F-Secure\ATP\fsdiag.exe" -out c:\diag_folder\fsdiag.7z

  4. Run the following command via an administrative shell after you have collected all the data: net start "F-Secure ATP"
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