How to collect diagnostic information for RDS on Windows

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Katriina_M Posts: 445 F-Secure Employee

To collect the client's database and diagnostic information, do as follows:

  1. Run the following command via an administrative shell to stop the service if it is running: net stop "F-Secure ATP"
  2. Navigate to the C:\ProgramData\F-Secure\ATP\pstor folder and collect its content.

    The folder requires administrative privileges to access.

  3. Run the included diagnostics tool that is located in the installation directory to collect the RDS sensor diagnostic information: "c:\Program Files\F-Secure\ATP\fsdiag.exe"

    The tool requires administrator privileges to collect all the required information.

    After the tool has collected the information, it creates an fsdiag.7z file on the desktop.

    Note: If you need to save the file in another directory that already exists, use the -out parameter: "c:\Program Files\F-Secure\ATP\fsdiag.exe" -out c:\diag_folder\fsdiag.7z

  4. Run the following command via an administrative shell after you have collected all the data: net start "F-Secure ATP"