PSB reset passcode fails on devices running on Android 7 and newer

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Khairul_A Posts: 272 F-Secure Employee


Resetting passcode from PSB Portal fails on devices running on Android 7 and newer, except for Samsung devices.


Google has removed support for resetting Android devices' passcode/password from within a Device Administrator granted app since Android 7 (Nougat).

Samsung has its own API implementation and is not affected. Resetting still works on Samsung devices.


Passcode reset is not possible. If code is not known, the only option is a factory reset.

If passcode was set by policy, it may be found from Device details view in PSB (applies to Freedome for Business only).