Unable to validate license after removing a computer from PSB Portal

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Khairul_AKhairul_A Posts: 272 F-Secure Employee

Symptoms

License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection products.

Diagnosis

Removing a computer from PSB Portal will add the computer to a blacklist which prevents the computer to be connected back to the PSB Portal. This will create a situation where the PSB endpoint protection product installation does not accept the same computer in a new installation with the same license key.

Solution

Remove computers from the blacklist (refer article Clear list (blacklist) of removed computers from PSB Portal) and try to re-validate the license again.

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