Grace periods with F-Secure FREEDOME subscriptions

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Khairul_A Posts: 272 F-Secure Employee

When F-Secure FREEDOME subscription expires and you want to switch to a different subscription option, there are scenarios in which a grace period prevents you from entering your new FREEDOME subscription code into the product.

Note that you can enter the new subscription code only 30 days before the subscription expiry date.

Scenario 1: Switching from Apple App Store F-Secure FREEDOME subscription to F-Secure FREEDOME or TOTAL multi-platform subscription (iOS only)

The grace period length depends on the original Apple App Store subscription type:

Apple App Store subscription type Grace period
Monthly renewing subscription 3 days
Yearly renewing subscription 7 days

During this period, you are not able to activate FREEDOME with your new subscription code until the grace period is over. However, FREEDOME remains fully functional even though it displays the subscription as expired.

Note: Auto-renewing Apple App Store subscription must be manually cancelled from Apple iTunes when switching to F-Secure FREEDOME or TOTAL multi-platform subscription. The subscription will be renewed if it has not been manually discontinued. More information can be found on Apple support pages.

Scenario 2: Switching from F-Secure TOTAL subscription to F-Secure FREEDOME subscription

When F-Secure TOTAL subscription expires, there is a 9-day grace period to allow for normal renewal of F-Secure TOTAL subscription. During this grace period, FREEDOME remains expired and cannot be used, unless renewed still as F-Secure TOTAL. You are able to switch to and activate your FREEDOME multi-platform subscription after the grace period is over.

If you don't intend to renew your F-Secure TOTAL subscription, you can log out from your F-Secure account as follows:
  1. Open F-Secure FREEDOME.
  2. Select the main menu in the top-left corner.
  3. Select Settings > Log out > Log out.

This will end your F-Secure TOTAL subscription on your device, and you can enter the FREEDOME subscription code through the Subscription menu.