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Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance?
Issue: Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance? Resolution: If the subscription is made through the F-Secure online store, you're not able to make a new purchase before there is less than 30 days left of the previous subscription. It is possible to renew the subscription before expiration, by…
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How should F-Secure customers with a Suomi24.fi email address prepare for the Suomi24 platform change
Issue: On 10.1.2020 the Finnish email service Suomi24.fi will be moved to a new platform, and will become a paid service after three months. What should F-Secure users who do not wish to continue with Suomi24.fi do? Resolution: If you have a suomi24.fi-email address that you are using for your My F-Secure account, and you…
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When adding a code to My F-Secure account, getting an error: ''Could not find any coupon for this code'
Issue: * When adding a subscription code to My F-Secure account, getting an error: ''Could not find any coupon for this code'' * Getting error when trying to add 20-digit code, that is in form xxxx-xxxx-xxxx-xxxx-xxxx Resolution: If the code that you're trying to activate is in the format of XXXX-XXXX-XXXX-XXXX-XXXX, and…
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How can I reset a forgotten My F-Secure password?
Issue: How can I reset a forgotten My F-Secure password? Resolution: In order to reset your My F-Secure password, do the following: * Open the My F-Secure login page. * Note: If your browser remembers your password and takes you to your My F-Secure account automatically, log out of My F-Secure and repeat step 1. *…
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I have made a double purchase for an F-Secure product, can I get a refund for one?
Issue: I have made two separate orders for the same F-Secure product that are paid. I need only one, can I get the other canceled and refunded? Resolution: Please contact F-Secure Customer support and provide them with the reference numbers for your purchases, or your email address. We can give a full refund if it's fewer…
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How to change My F-Secure accounts sub-user to the main user?
Issue: Can I change the sub user on My F-Secure account into a main user? Resolution: For a sub-user on My F-Secure account to become main-user, you need to first remove the sub-user from the account to release the email address. * Log in to My F-Secure. * On the My F-Secure page, click on a sub-user that you want to…
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Why are there double blue arrows on my F-Secure icon on Windows?
Issue: I have an F-secure product on my Windows but there are two blue arrows on the file / folder. Why? Resolution: This mean that Windows has compressed that folder. This is not something unique to F-Secure nor does F-Secure do this. If you would like to know more, please contact Microsoft. Here is a discussion thread…
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Why have I received an email stating that my subscription has been cancelled? I have an active F-secure SAFE/TOTAL order.
Issue: I have received an email where it says that my subscription is cancelled. I didn't want to cancel it nor did I contact somewhere to get it cancelled. Resolution: Most likely, if you had automatic renewal for your My F-Secure subscription you have pressed the button "Cancel subscription" in My F-Secure. This will…
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Unable to add more sub-users to My F-Secure account, error "Group is full. Cannot add another user."
Issue: Unable to add more users in My F-Secure. I get a message saying "Group is full. Cannot add another user." Resolution: The maximum number of sub-users a main account can have is 8 sub-users. If you would like to add a new user, you need to remove one sub-user (consider removing the inactive sub-user) in order to add…
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Unable to add a sub-user to My F-Secure. Error message: "The person already belongs to another group".
Issue: Unable to add a sub-user to My F-Secure account. Error message: "The person already belongs to another group". Resolution: A user cannot be invited to your My F-secure account if their email is used for another My F-secure account. User account can only be a sub-user in one My F-Secure account at a time. If that…
