Hoe maak ik een FSDIAG-bestand? - F-Secure Community

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Hoe maak ik een FSDIAG-bestand?

Als u technische problemen ondervindt met uw beveiligingsproduct, kan onze klantenondersteuning u vragen een FSDIAG-bestand te maken en te verzenden naar onze technische ondersteuning. Dit bestand bevat informatie die kan worden gebruikt voor het oplossen van problemen met uw computer.

U kunt het bestand maken met het ondersteuningsprogramma dat al op uw computer staat. Indien dit niet is geïnstalleerd, kunt u het zelfstandige programma van onze website downloaden. Het programma verzamelt gegevens over uw systeem en de configuratie, inclusief productdetails, logbestanden van het besturingssysteem en systeeminstellingen. Een deel van deze gegevens is mogelijk vertrouwelijk. De verzamelde gegevens worden in een bestand op uw computer opgeslagen. Het verzamelen van de gegevens kan enkele minuten in beslag nemen.

Opmerking: Deze instructies zijn op u van toepassing als u het ondersteuningsprogramma op uw computer gebruikt.

Selecteer optie 1 of 2, afhankelijk van uw besturingssysteem.

Voor Windows
1. Selecteer het menu Start uiterst links op de taakbalk.
2. Typ F-Secure in tot u het ondersteuningsprogramma van F-Secure ziet verschijnen.
  Opmerking: Als het product voor zakelijk gebruik is, kan de naam van het programma ook de productnaam bevatten.
3. Selecteer de app Ondersteuningsprogramma. Het dialoogvenster Ondersteuningstool wordt geopend.
4. Selecteer Diagnostiek uitvoeren. De tool begint informatie te verzamelen.
5. Wanneer dit klaar is, wordt er door het programma een uitvoerbestand op uw bureaublad gemaakt. De naam van het archiefbestand is fsdiag.zip. Let op: het bestand is meestal kleiner dan 10 MB, maar als het product voor zakelijk gebruik is, kan dit bestand wel 100 MB groot zijn.
6. Zodra onze klantenondersteuning via e-mail contact met u heeft opgenomen, voegt u het FSDIAG-bestand als bijlage toe aan uw reactie via e-mail.
  In ons e-mailbericht staat de ticket-id van uw ondersteuningsaanvraag. Bewaar deze ticket-id goed, mogelijk hebt u deze later nog nodig.
Voor Mac
1. Selecteer Zoeker > Toepassingen > F-Secure.
  Opmerking: Als het product voor zakelijk gebruik is, kan de naam van het programma ook de productnaam bevatten.
2. Selecteer de app Ondersteuningsprogramma. Het dialoogvenster Ondersteuningstool wordt geopend.
3. Selecteer Diagnostiek uitvoeren. De tool begint informatie te verzamelen.
4. Wanneer dit klaar is, kiest u een locatie voor het uitvoerbestand en slaat u het daar op. De naam van het archiefbestand is fsdiag.tar.gz. Let op: het bestand is meestal kleiner dan 10 MB, maar als het product voor zakelijk gebruik is, kan dit bestand wel 100 MB groot zijn.
5. Zodra onze klantenondersteuning via e-mail contact met u heeft opgenomen, voegt u het FSDIAG-bestand als bijlage toe aan uw reactie via e-mail.
  In ons e-mailbericht staat de ticket-id van uw ondersteuningsaanvraag. Bewaar deze ticket-id goed, mogelijk hebt u deze later nog nodig.