Comment puis-je créer un fichier FSDIAG ?

@import "https://static.cloud.coveo.com/searchui/v2.6063/css/CoveoFullSearch.min.css"; header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; width:100%;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 15px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #opensearch-icon:before {content:"\f220";font-family:fsg-icon;font-size:26px;color:#ffffff} #closesearch-icon:before {content:"\f130";font-family:fsg-icon;font-size:26px;color:#ffffff} #opensearch-icon, #closesearch-icon {font-style: normal;} #opensearch-icon:hover, #closesearch-icon:hover {cursor:pointer} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; } .signin-icon {float: left; height: 20px; padding: 0 5px 20px 0;} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .header-coveosearch {position: relative; margin-top: -53px;} .header-search {display:inline-block;padding:8px 0 0 0;} .searchboxtoggle {color:white;} .header-searchcontainer {float: right; margin:0 18px 0 0; height:52px} .search-icon {color:white;} .expand {display:inline-block;} .collapse {display:none;} .header-searchbox {height:52px;} .CoveoSearchbox {background: white!important;margin-top: 3px!important;} .CoveoSearchbox .magic-box .magic-box-input > input {font-family: 'FSSansWeb';font-size: 14px;} #kbsearch {display:block;margin: 0 0 0 auto; height:53px; box-sizing: border-box; border: 1px solid white; font-size: 14px; padding: 14px 0 10px 15px;} header-searchbox.active, #kbsearch:focus {width: 100%; transition: 1s ease-in-out;} #helpForumsLink #menu-dropdown.ontouch {display: block;left: 25px;position: absolute;top: 52px;} #FaqsLink #kb-menu-dropdown.ontouch {display: block;left:0;position: absolute;top: 52px;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch, #FaqsLink #kb-menu-dropdown.ontouch .depth-2-list.ontouch {border: 1px solid #c4c4c4;left: calc(100% + 0px);position: absolute;top:-1px;width: 100%;display:block;background:white} #helpForumsLink #menu-dropdown.ontouch .dropdown-1-title, #helpForumsLink #menu-dropdown.ontouch .dropdown-2-title, #helpForumsLink #menu-dropdown.ontouch .dropdown-3-title,#FaqsLink #kb-menu-dropdown.ontouch .dropdown-1-title, #FaqsLink #kb-menu-dropdown.ontouch .dropdown-2-title, #FaqsLink #kb-menu-dropdown.ontouch .dropdown-3-title {display: block;text-align: left;margin-left:25px} #helpForumsLink #menu-dropdown.ontouch a.dropdown-1-title,#helpForumsLink #menu-dropdown.ontouch a.dropdown-2-title,#helpForumsLink #menu-dropdown.ontouch a.dropdown-3-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-1-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-2-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-3-title {font-weight:500!important;color:#8a8a8a;font-style: italic} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item, #FaqsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item {border-top: 1px solid #c4c4c4;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item:first-of-type {border-top:none;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-3-list.ontouch {left: calc(100% + 0px);position: absolute;top:-1px;border: 1px solid #c4c4c4;width: 100%;display: block;border-bottom: none;background:white} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} .signin-icon:before {content:"\f258";font-family:fsg-icon;font-size:22px;color:#363636;position:absolute;margin:-10px 0 0 -20px} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 23%; font-size: 13px; display: inline-block; vertical-align: top;} .Footer .footer-links-wrap {border-bottom: 1px solid #c4c4c4;max-width: 1172px; margin: auto;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} footer.Footer .row.footer-links-wrap .col.footer-links {border:none;margin-bottom:0} footer.Footer .row.footer-links-wrap .col.footer-links h3 {font-size:16px} footer.Footer .row.footer-links-wrap .col.footer-links ul {padding:0 0 15px 0;margin-left:0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link{color:black;font-size:14px} footer.Footer .row.bottom-row .col.col-copyRight * {color:black;font-weight:400} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link:hover, footer.Footer .row.bottom-row .col.col-copyRight:hover {color:#0014a0;} footer.Footer .row.bottom-row {border-top:none} footer.Footer .row.bottom-row .col {width:48%} footer.Footer .row.footer-links-wrap:nth-of-type(3) {padding-top:10px} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover, footer.Footer .row.bottom-row .col.col-copyRight *:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px;max-width: 1172px;margin: auto;} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} .social-link.facebook:before {content:"\f226";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.youtube:before {content:"\f231";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.twitter:before {content:"\f22f";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.linkedin:before {content:"\f22a";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.facebook:hover::before,.social-link.youtube:hover::before,.social-link.twitter:hover::before, .social-link.linkedin:hover::before {color:#0f58dc} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 5px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; height:65px; width:85%;z-index:30} .CoveoSearchInterface {margin-top:-3px} .CoveoSearchbox {margin-top:0;} .CoveoSearchInterface .CoveoSearchbox {margin-right:0;height:65px;} .CoveoSearchButton.coveo-accessible-button, .CoveoSearchbox .magic-box .magic-box-input > input {height:65px} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; font-size:14px; padding:15px 15px; line-height: 2em;} #dropdownnavi .top-header-link {margin: 3px 0 0 10px;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 10px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #menu-dropdown {margin-top: -20px;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0; padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none; margin: -20px 0 0 0; padding: 0 0 0 15px;} .header-right {float: right;padding: 8px 0; height: 30px; border-radius: 0; box-shadow: 0 3px 5px #1e1e1e; background:#0014a0; text-align: right;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} .open {display: block;} .Footer .col {display: block; width:96%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a {padding: 10px 0 0 20px;} .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap {padding-bottom:none; border-bottom:none;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} footer.Footer .row:nth-of-type(2).footer-links-wrap .col.footer-links:last-of-type {border-bottom:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .header-bottom-link:focus::after, .header-bottom-link:hover .smdropdown::after,.smdropdown::after,.depth-1-url::after,.depth-2-url::after {content:"\f1f5";font-family:fsg-icon;font-size:26px;color:#363636;position:absolute} .smdropdown.change::after,.depth-1-url.change::after,.depth-2-url.change::after {content:"\f131";} .footer-link-title {width:94%} .footer-link-title::after {content:"\f1f5";font-family:fsg-icon;font-size:26px;color:#363636;float:right!important} .footer-link-title.change::after {content:"\f131";} footer.Footer .row.footer-links-wrap .col.footer-links ul {display:none} footer.Footer .row.footer-links-wrap .col.footer-links ul.open {display:block; padding-bottom:30px} footer.Footer .row.footer-links-wrap:nth-of-type(3) {border-bottom:none} footer.Footer .row.footer-links-wrap .col.footer-links {border-bottom:1px solid #dfdfdf;} footer.Footer .row.footer-links-wrap .col.footer-links, footer.Footer .row.footer-links-wrap .col.footer-links:last-of-type {padding:10px 0 0 20px} footer.Footer .row.footer-links-wrap .col.footer-links .footerdropdown::hover {cursor:pointer!important} .row.bottom-row {display:flex;} .Footer .col.col-copyRight, .Footer .col.col-social {width:50%;padding:0} .social-icons-wrap {margin-top:-15px} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1); border:1px solid #c4c4c4} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} #menu-dropdown .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} #kb-menu-dropdown .depth-1-url {color:#8a8a8a} #kb-menu-dropdown .depth-1-item:hover {background:#f8f8f8;;cursor:default} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:300px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: -1px; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} #menu-dropdown .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {cursor:pointer;background-color:#f8f8f8} #helpForumsLink .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #dropdownnavi {margin: -1px 0 0 -13px;width:50%} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:"\f1f5";font-family:fsg-icon;font-size:26px;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:"\f131";} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:"\f1f6";font-family:fsg-icon;font-size:26px;float: right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:"\f132";} }

Comment puis-je créer un fichier FSDIAG ? - F-Secure Community

Si vous rencontrez des difficultés techniques avec votre produit de sécurité, vous pouvez créer un fichier FSDIAG et le transmettre à notre assistance technique. Le fichier contient des informations qui peuvent être utiles en cas de panne ou pour résoudre des problèmes propres à votre ordinateur.

Vous pouvez créer le fichier grâce à l'outil d'assistance de votre ordinateur. S'il n'est pas installé, téléchargez l'outil autonome sur notre site Web. Ce dernier collecte des informations sur votre système et sa configuration, dont des détails sur le produit, les journaux du système d'exploitation et la configuration système. Dans certains cas, ces informations peuvent être considérées comme confidentielles. Les données collectées par l'outil d'assistance sont enregistrées dans un fichier sur votre ordinateur. L'opération de collecte des informations peut durer quelques minutes.

Remarque : Ces instructions s'appliquent si vous utilisez l'outil d'assistance sur votre ordinateur.

Sélectionnez l'option 1 ou 2 selon votre système d'exploitation.

Pour Windows
1. Sélectionnez le menu Démarrer située à gauche de la barre des tâches.
2. Saisissez F-Secure jusqu'à ce que l'outil d'assistance F-Secure apparaisse.
  Remarque : S'il s'agit d'un produit professionnel, il est possible que le nom de l'outil inclue également celui du produit.
3. Sélectionnez l'application Outil d'assistance. La boîte de dialogue de l'outil d'assistance s'ouvre.
4. Sélectionnez Exécuter les diagnostics. L'outil commence à rassembler des informations.
5. L'outil génère ensuite le fichier de sortie sur votre bureau. Le fichier d'archive est alors nommé fsdiag.zip. Notez que si la taille du fichier est généralement inférieure à 10 Mo, elle peut néanmoins atteindre les 100 Mo dans le cas d'une utilisation professionnelle.
6. Après avoir reçu l'e-mail de la part de notre assistance à la clientèle, joignez le fichier FSDIAG à votre réponse.
  Notre e-mail contient l'ID de ticket de votre demande d'assistance. Veuillez l'enregistrer à des fins de référence ultérieure.
Pour Mac
1. Sélectionnez Finder > Applications > F-Secure.
  Remarque : S'il s'agit d'un produit professionnel, il est possible que le nom de l'outil inclue également celui du produit.
2. Sélectionnez l'application Outil d'assistance. La boîte de dialogue de l'outil d'assistance s'ouvre.
3. Sélectionnez Exécuter les diagnostics. L'outil commence à rassembler des informations.
4. Choisissez ensuite l'emplacement où vous souhaitez enregistrer le fichier de sortie. Le fichier d'archive est alors nommé fsdiag.tar.gz. Notez que si la taille du fichier est généralement inférieure à 10 Mo, elle peut néanmoins atteindre les 100 Mo dans le cas d'une utilisation professionnelle.
5. Après avoir reçu l'e-mail de la part de notre assistance à la clientèle, joignez le fichier FSDIAG à votre réponse.
  Notre e-mail contient l'ID de ticket de votre demande d'assistance. Veuillez l'enregistrer à des fins de référence ultérieure.