I have accidentally purchased a new F-Secure SAFE / TOTAL subscription outside my account instead of renewing my existing My F-Secure account. What should I do?

I have accidentally purchased a new F-Secure SAFE / TOTAL subscription outside my account instead of renewing my existing My F-Secure account. What should I do? - F-Secure Community

Issue:

Purchased a new F-Secure SAFE/TOTAL subscription instead of renewing an existing account

Resolution:

You have a few options with how you can proceed:

If you have created a new account with a new license, you can:

Log out from the expired F-Secure program by clicking your name in the right-hand corner and select Log out
Once you are completely logged out, click Later in the next dialogue box
Launch the F-Secure program again and you will be prompt to log in
Proceed to use the new credentials of your renewed F-Secure SAFE or F-Secure TOTAL account
Complete the installation

If you have not activated the newly purchase subscription (with a different email address) and want it to be merged into your existing account, contact F-Secure Support for assistance.

Note: You may also create a new account with another email address (if you have any) and then proceed with reinstalling F-Secure SAFE.

Article no: 000001667