Hvordan opretter jeg en FSDIAG-fil?

@import "https://static.cloud.coveo.com/searchui/v2.6063/css/CoveoFullSearch.min.css"; header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; width:100%;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 15px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #opensearch-icon:before {content:"\f220";font-family:fsg-icon;font-size:26px;color:#ffffff} #closesearch-icon:before {content:"\f130";font-family:fsg-icon;font-size:26px;color:#ffffff} #opensearch-icon, #closesearch-icon {font-style: normal;} #opensearch-icon:hover, #closesearch-icon:hover {cursor:pointer} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; } .signin-icon {float: left; height: 20px; padding: 0 5px 20px 0;} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .header-coveosearch {position: relative; margin-top: -53px;} .header-search {display:inline-block;padding:8px 0 0 0;} .searchboxtoggle {color:white;} .header-searchcontainer {float: right; margin:0 18px 0 0; height:52px} .search-icon {color:white;} .expand {display:inline-block;} .collapse {display:none;} .header-searchbox {height:52px;} .CoveoSearchbox {background: white!important;margin-top: 3px!important;} .CoveoSearchbox .magic-box .magic-box-input > input {font-family: 'FSSansWeb';font-size: 14px;} #kbsearch {display:block;margin: 0 0 0 auto; height:53px; box-sizing: border-box; border: 1px solid white; font-size: 14px; padding: 14px 0 10px 15px;} header-searchbox.active, #kbsearch:focus {width: 100%; transition: 1s ease-in-out;} #helpForumsLink #menu-dropdown.ontouch {display: block;left: 25px;position: absolute;top: 52px;} #FaqsLink #kb-menu-dropdown.ontouch {display: block;left:0;position: absolute;top: 52px;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch, #FaqsLink #kb-menu-dropdown.ontouch .depth-2-list.ontouch {border: 1px solid #c4c4c4;left: calc(100% + 0px);position: absolute;top:-1px;width: 100%;display:block;background:white} #helpForumsLink #menu-dropdown.ontouch .dropdown-1-title, #helpForumsLink #menu-dropdown.ontouch .dropdown-2-title, #helpForumsLink #menu-dropdown.ontouch .dropdown-3-title,#FaqsLink #kb-menu-dropdown.ontouch .dropdown-1-title, #FaqsLink #kb-menu-dropdown.ontouch .dropdown-2-title, #FaqsLink #kb-menu-dropdown.ontouch .dropdown-3-title {display: block;text-align: left;margin-left:25px} #helpForumsLink #menu-dropdown.ontouch a.dropdown-1-title,#helpForumsLink #menu-dropdown.ontouch a.dropdown-2-title,#helpForumsLink #menu-dropdown.ontouch a.dropdown-3-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-1-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-2-title,#FaqsLink #kb-menu-dropdown.ontouch a.dropdown-3-title {font-weight:500!important;color:#8a8a8a;font-style: italic} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item, #FaqsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item {border-top: 1px solid #c4c4c4;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item:first-of-type {border-top:none;} #helpForumsLink #menu-dropdown.ontouch .depth-2-list.ontouch .depth-3-list.ontouch {left: calc(100% + 0px);position: absolute;top:-1px;border: 1px solid #c4c4c4;width: 100%;display: block;border-bottom: none;background:white} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} .signin-icon:before {content:"\f258";font-family:fsg-icon;font-size:22px;color:#363636;position:absolute;margin:-10px 0 0 -20px} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 23%; font-size: 13px; display: inline-block; vertical-align: top;} .Footer .footer-links-wrap {border-bottom: 1px solid #c4c4c4;max-width: 1172px; margin: auto;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} footer.Footer .row.footer-links-wrap .col.footer-links {border:none;margin-bottom:0} footer.Footer .row.footer-links-wrap .col.footer-links h3 {font-size:16px} footer.Footer .row.footer-links-wrap .col.footer-links ul {padding:0 0 15px 0;margin-left:0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link{color:black;font-size:14px} footer.Footer .row.bottom-row .col.col-copyRight * {color:black;font-weight:400} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link:hover, footer.Footer .row.bottom-row .col.col-copyRight:hover {color:#0014a0;} footer.Footer .row.bottom-row {border-top:none} footer.Footer .row.bottom-row .col {width:48%} footer.Footer .row.footer-links-wrap:nth-of-type(3) {padding-top:10px} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover, footer.Footer .row.bottom-row .col.col-copyRight *:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px;max-width: 1172px;margin: auto;} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} .social-link.facebook:before {content:"\f226";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.youtube:before {content:"\f231";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.twitter:before {content:"\f22f";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.linkedin:before {content:"\f22a";font-family:fsg-icon;font-size:38px;padding:10px 0;color:#363636} .social-link.facebook:hover::before,.social-link.youtube:hover::before,.social-link.twitter:hover::before, .social-link.linkedin:hover::before {color:#0f58dc} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 5px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; height:65px; width:85%;z-index:30} .CoveoSearchInterface {margin-top:-3px} .CoveoSearchbox {margin-top:0;} .CoveoSearchInterface .CoveoSearchbox {margin-right:0;height:65px;} .CoveoSearchButton.coveo-accessible-button, .CoveoSearchbox .magic-box .magic-box-input > input {height:65px} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; 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padding-bottom:30px} footer.Footer .row.footer-links-wrap:nth-of-type(3) {border-bottom:none} footer.Footer .row.footer-links-wrap .col.footer-links {border-bottom:1px solid #dfdfdf;} footer.Footer .row.footer-links-wrap .col.footer-links, footer.Footer .row.footer-links-wrap .col.footer-links:last-of-type {padding:10px 0 0 20px} footer.Footer .row.footer-links-wrap .col.footer-links .footerdropdown::hover {cursor:pointer!important} .row.bottom-row {display:flex;} .Footer .col.col-copyRight, .Footer .col.col-social {width:50%;padding:0} .social-icons-wrap {margin-top:-15px} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1); border:1px solid #c4c4c4} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} #menu-dropdown .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} #kb-menu-dropdown .depth-1-url {color:#8a8a8a} #kb-menu-dropdown .depth-1-item:hover {background:#f8f8f8;;cursor:default} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:300px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: -1px; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} #menu-dropdown .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {cursor:pointer;background-color:#f8f8f8} #helpForumsLink .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #dropdownnavi {margin: -1px 0 0 -13px;width:50%} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:"\f1f5";font-family:fsg-icon;font-size:26px;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:"\f131";} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:"\f1f6";font-family:fsg-icon;font-size:26px;float: right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:"\f132";} }

Hvordan opretter jeg en FSDIAG-fil? - F-Secure Community

Hvis du har tekniske problemer med sikkerhedsproduktet, kan vores kundesupport bede dig oprette og sende en FSDIAG-fil til vores tekniske support. Filen indeholder oplysninger, der kan bruges til fejlfinding og afhjælpning af problemer, som er specifikke for din computer.

Du kan oprette filen ved hjælp af Supportværktøj, der allerede findes på din computer, eller, hvis det ikke er installeret, kan du hente og bruge det enkeltstående værktøj fra vores websted. Værktøjet indsamler oplysninger om systemet og dets konfiguration, herunder produktoplysninger, operativsystemlogge og systemindstillinger. En del af oplysningerne kan være fortrolige. De indsamlede oplysninger gemmes i en fil, som gemmes på din computer. Det kan tage flere minutter at indsamle oplysningerne.

Bemærk: Disse instruktioner gælder for dig, hvis du bruger det Supportværktøj, der findes på din computer.

Vælg enten mulighed 1 eller 2 afhængigt af dit operativsystem.

Til Windows
1. Vælg menuen Start i den venstre ende af proceslinjen.
2. Skriv F-Secure, indtil F-Secure Supportværktøj vises.
  Bemærk: Hvis produktet er til erhvervsbrug, kan navnet på værktøjet også omfatte produktnavnet.
3. Vælg appen Supportværktøj. Dialogboksen Supportværktøj åbnes.
4. Vælg Kør diagnosticering. Værktøjet begynder at indsamle oplysninger.
5. Når det er gjort, opretter værktøjet outputfilen på dit skrivebord. Navnet på arkivfilen er fsdiag.zip. Bemærk, at størrelsen på filen normalt er mindre end 10 MB, men hvis produktet er til erhvervsbrug, kan filstørrelsen være helt op til 100 MB.
6. Når du er blevet kontaktet af vores kundesupport via e-mail, skal du vedhæfte FSDIAG-filen til dit e-mailsvar.
  Vores e-mailmeddelelse indeholder billet-id'et på din supportanmodning. Gem billet-id'et, da du kan få brug for det senere.
Til Mac
1. Vælg Finder > Programmer > F-Secure.
  Bemærk: Hvis produktet er til erhvervsbrug, kan navnet på værktøjet også omfatte produktnavnet.
2. Vælg appen Supportværktøj. Dialogboksen Supportværktøj åbnes.
3. Vælg Kør diagnosticering. Værktøjet begynder at indsamle oplysninger.
4. Når det er gjort, skal du vælge en placering til outputfilen og gemme den der. Navnet på arkivfilen er fsdiag.tar.gz. Bemærk, at størrelsen på filen normalt er mindre end 10 MB, men hvis produktet er til erhvervsbrug, kan filstørrelsen være helt op til 100 MB.
5. Når du er blevet kontaktet af vores kundesupport via e-mail, skal du vedhæfte FSDIAG-filen til dit e-mailsvar.
  Vores e-mailmeddelelse indeholder billet-id'et på din supportanmodning. Gem billet-id'et, da du kan få brug for det senere.