How to grant F-Secure Support remote login access to Salesforce org - F-Secure Community
<main> <article class="userContent"> <p> </p>How to grant F-Secure Support remote login access to Salesforce org <p>This article describes how a Salesforce administrator can enable remote access to their Salesforce org for F-Secure Support. </p> <p>Sometimes to be able to assist you with your support issues, F-Secure Support may request that you temporarily grant them remote login access to your account. </p> <p>To enable remote access to your Salesforce org for F-Secure Support, do as follows: </p> <ol><li> Click on the username and select <strong>My Settings</strong> (Classical UI) <strong>or</strong> click on the user's avatar and select <strong>Settings</strong> (Lightning UI): <table><col></col><col></col><thead><tr><th>Classical:</th> <th>Lightning:</th></tr></thead><tbody><tr><th headers="choptionhd_BDF6CDC8C7A147F3820FB4814547E325-option"><img src="https://us.v-cdn.net/6032052/uploads/8X4Q23IE4GEE/classical-settings.png" alt="image" class="embedImage-img importedEmbed-img"></img></th> <td headers="chdeschd_8ADD972ACC4A4EC3810EDF7ADE10CB42-desc choption_847B170691384505BF882730C86B9A78"><img src="https://us.v-cdn.net/6032052/uploads/982B1N0CZ3PO/le-settings.png" alt="image" class="embedImage-img importedEmbed-img"></img></td> </tr></tbody></table></li> <li> Go to <strong>Personal</strong> > <strong>Grant Account Login Access</strong> (Classical UI) <strong>or</strong> go to <strong>My Personal Information</strong> > <strong>Grant Account Login Access</strong> (Lightning UI) and find <strong>F-Secure Support</strong> on the list of accounts that can be granted access to: <table><col></col><col></col><thead><tr><th>Classical:</th> <th>Lightning:</th></tr></thead><tbody><tr><th headers="choptionhd_E268CE5D1FFA45629D094159EF623748-option"><img src="https://us.v-cdn.net/6032052/uploads/2FQN58XZZZE1/classical-grant-login-access.png" height="266" width="474" alt="image" class="embedImage-img importedEmbed-img"></img></th> <td headers="chdeschd_496FA71313914B75ABD59236CC14E3E6-desc choption_2D7B7FDFFA9848A484B2EEAD6EABD4C3"><img src="https://us.v-cdn.net/6032052/uploads/OISWFBQDF5QB/le-grant-login-access.png" height="271" width="540" alt="image" class="embedImage-img importedEmbed-img"></img></td> </tr></tbody></table></li> <li> From the <em>Access Duration</em> drop-down, select the time for how long the access will be granted and then click <strong>Save</strong>: <table><col></col><col></col><thead><tr><th>Classical:</th> <th>Lightning:</th></tr></thead><tbody><tr><th headers="choptionhd_A7E0F7C7279842E69D34D5C9BAE0CE61-option"><img src="https://us.v-cdn.net/6032052/uploads/AMMY4M0THL1T/classical-grant-login-access-3days.png" height="107" width="454" alt="image" class="embedImage-img importedEmbed-img"></img></th> <td headers="chdeschd_B9FCE4C8F3174BAB991A363C96FD8395-desc choption_D9D1EA4C36C3466FA8B429C73BC4DE40"><img src="https://us.v-cdn.net/6032052/uploads/PHQ6A6JQCCJ9/le-grant-login-access-3days.png" height="97" width="422" alt="image" class="embedImage-img importedEmbed-img"></img></td> </tr></tbody></table></li> </ol><div>Now you have granted F-Secure Support access to your Salesforce org for the specified time. </div> <br> </article> </main>
