How to submit a false positive or negative sample file to F-Secure labs - F-Secure Community
<main> <article class="userContent"> <h3 data-version="17" data-article="000001812" data-id="issue">Issue:</h3> <p>Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to F-Secure labs to find out if it is a false positive?<br>What if a possibly malicious file has not been detected, how to submit a sample file to F-Secure labs to find out if it is a false negative?</p> <h3 data-id="resolution">Resolution:</h3> <p>If you suspect that:<br></p><ul><li>A clean file has been falsely detected as malicious, or;</li><li>A file that is malicious but has not been detected by our software</li></ul><ol><li>You can submit the file to our labs for further investigation. To submit a sample file, go to the following page: <a href="https://www.withsecure.com/en/support/contact-support/submit-a-sample" rel="nofollow">https://www.withsecure.com/en/support/contact-support/submit-a-sample</a></li><li>Select the File Sample tab.</li><li>Click Choose File, and attach your sample file. <ul><li>Tick the box I want to give more details about this sample and to be notified of the analysis results if you want to receive feedback from F-Secure Labs on the submitted file.</li><li><b>Note:</b> Subject and description should be written in English.</li></ul></li><li>Verify that you are not a robot with reCAPTCHA.</li><li>Click Submit sample file.</li></ol> The sample submission is analyzed by our analysts and the databases will be updated if necessary. <p>Article no: 000001812</p> </article> </main>
