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IMPORTANT: Windows 7 SP1 and Windows Server 2008R2 MUST be patched to maintain protection - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000031760" data-id="issue">Issue:</h3> <p>Windows 7 SP1 and Windows Server 2008R2 MUST be patched with KB4474419 to maintain protection due to changes made by Microsoft related to driver signing. <br><br>If patch KB4474419 is not installed, the F-Secure client will fail to install updates and request for restart / reboot.<br><br>The product user interface will show a different status, depending on if you are using a for home or business F-Secure product:<br></p><ul><li>Business products, such as Client Security, Server Security and Server Protection, will show "Computer is not protected" status.</li><li>For home products, such as SAFE and Internet Security, will show "You are not protected" status.</li></ul><h3 data-id="resolution">Resolution:</h3> <p></p><p>Due to changes made by Microsoft related to driver signing, Windows 7 SP1 and Windows Server 2008R2 will require a patch to be installed, in order for our drivers to protect these computers.</p> <p>Most devices will have already received this patch, as it was released as a <u><a rel="nofollow" href="https://support.microsoft.com/en-us/topic/sha-2-code-signing-support-update-for-windows-server-2008-r2-windows-7-and-windows-server-2008-september-23-2019-84a8aad5-d8d9-2d5c-6d78-34f9aa5f8339" title="https://support.microsoft.com/en-us/topic/sha-2-code-signing-support-update-for-windows-server-2008-r2-windows-7-and-windows-server-2008-september-23-2019-84a8aad5-d8d9-2d5c-6d78-34f9aa5f8339">Security update by Microsoft in March 2019</a></u>, and should have been automatically applied. However, some customers maintain their Windows Updates separately, and they should immediately ensure they have the patch from <u><a rel="nofollow" href="https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419" title="https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419">KB4474419</a></u> applied. Failure to do so will prevent F-Secure clients from functioning correctly.</p> <p>For customers who use Software Updater, an optional part of our endpoint protection clients, this patch is available as "2019-09 Security Update for Windows 7 for x64-based Systems (KB4474419) 6.1.7601"</p> <p>Newer Operating Systems, and Windows 7 SP1 or Windows Server 2008 R2 that have this patch installed are not affected, and the clients will continue to function normally.</p> <p>Please note that this also affects software products from vendors other than F-Secure, if those products contain drivers signed by Microsoft.</p> <p>Article no: 000031760</p> </article> </main>