Issue:
When my computer crashes to a Blue Screen of Death (BSod) and a normal fsdiag is not helping with the investigation, what else can I provide to F-Secure support?
Resolution:
In BSoD cases, a memory dump is very helpful to the investigation. You will find instructions below how to enable and collect a memory dump:
You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.
To enable memory dump setting, follow these steps:
-
In Control Panel, select System and Security > System
-
Select Advanced system settings, and then select the Advanced tab
-
In the Startup and Recovery area, select Settings
-
Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information
-
Restart the computer
Note: You can change the dump file path by edit the Dump file field. In other words, you can change the path from %SystemRoot%\Memory.dmp to point to a local drive that has enough disk space, such as E:\Memory.dmp.
Next time when the system crashes and a Blue Screen of Death occurs, a complete memory dump will be collected and saved to C:\WINDOWS\MEMORY.DMP.
Send the MEMORY.DMP to F-Secure for further investigation.
Article no: 000004107
