When my computer crashes to a Blue Screen of Death (BSod) and a normal fsdiag is not helping with the investigation, what else can I provide to F-Secure support?
In BSoD cases, a memory dump is very helpful to the investigation. You will find instructions below how to enable and collect a memory dump:
You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.
To enable memory dump setting, follow these steps:
In Control Panel, select System and Security > System
Select Advanced system settings, and then select the Advanced tab
In the Startup and Recovery area, select Settings
Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information
Restart the computer
Note: You can change the dump file path by edit the Dump file field. In other words, you can change the path from %SystemRoot%\Memory.dmp to point to a local drive that has enough disk space, such as E:\Memory.dmp.
Next time when the system crashes and a Blue Screen of Death occurs, a complete memory dump will be collected and saved to C:\WINDOWS\MEMORY.DMP.
Send the MEMORY.DMP to F-Secure for further investigation.
Article no: 000004107