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Creating a memory dump file after getting a Blue Screen of Death (BSoD) - F-Secure Community
<main> <article class="userContent"> <h3 data-version="2" data-article="000004107" data-id="issue">Issue:</h3> <p>When my computer crashes to a Blue Screen of Death (BSod) and a normal fsdiag is not helping with the investigation, what else can I provide to F-Secure support?</p> <h3 data-id="resolution">Resolution:</h3> <p>In BSoD cases, a memory dump is very helpful to the investigation. You will find instructions below how to enable and collect a memory dump:<br><br>You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.<br></p><p>To enable memory dump setting, follow these steps:</p> <ol><li> <p>In <strong>Control Panel</strong>, select <strong>System and Security</strong> > <strong>System</strong></p> </li><li> <p>Select <strong>Advanced system settings</strong>, and then select the <strong>Advanced</strong> tab</p> </li><li> <p>In the <strong>Startup and Recovery</strong> area, select <strong>Settings</strong></p> </li><li> <p>Make sure that <strong>Kernel memory dump</strong> or <strong>Complete memory dump</strong> is selected under <strong>Writing Debugging Information</strong></p> </li><li> <p>Restart the computer</p> </li></ol><p><br><b>Note: </b>You can change the dump file path by edit the <strong>Dump file</strong> field. In other words, you can change the path from %SystemRoot%\Memory.dmp to point to a local drive that has enough disk space, such as E:\Memory.dmp.</p> <p>Next time when the system crashes and a Blue Screen of Death occurs, a complete memory dump will be collected and saved to C:\WINDOWS\MEMORY.DMP.<br> <br>Send the MEMORY.DMP to F-Secure for further investigation.</p> <p>Article no: 000004107</p> </article> </main>