Issue:
Customers own (developed) file causes a false positive detection by the F-Secure products.
Resolution:
To solve the issue, first sign the file with the digital signature certificate and then submit the file to F-Secure:
- Open the Submit A Sample portal.
- Click Choose File and select the file to be submitted.
- Select I want to give more details about this sample and to be notified of the analysis result.
- Fill in the required details.
Note: Select "False Positive" as the Sample Type and write "File whitelisting request" in the Subject field. - Click Submit sample file.
The submitted file will be subjected to a verification process. Once verified clean, the file will be added to the list and the database will be updated accordingly to prevent the file from causing new false positive detections.
Article no: 000005979