How to generate debug fsdiag logs for Elements Endpoint Protection, Client Security and Server Security? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="9" data-article="000009164" data-id="issue">Issue:</h3> <p>This article describes the steps to generate fsdiag debug, also known as <b>full logging</b>, logs for Elements EPP for Computers, Elements EPP for Servers, Client Security 14 and Server Security 14 or later.<br><br>Debug diagnostic logs are needed in some instances by technical support to investigate problems in more detail.</p> <h3 data-id="resolution">Resolution:</h3> <p>When full debug logging is enabled, an Fsdiag will gather more in depth and additional log files, which help in some problem investigations. <br><br>Debug logging can be enabled directly from the F-Secure user interface in the following products: Elements EPP for Computers, Elements EPP for Servers, SAFE, Internet Security and Client Security 15.10<br><br>Steps how to enable advanced debug logging (full logging) on a Windows system for: <br></p><ol><li>Open the F-Secure product user interface</li><li>Select <b>Settings</b> (Cogwheel icon)</li><li>Select <b>Edit settings</b></li><li>Click<b> Yes </b>on <i>User Account Control</i> prompt (provide admin credentials if requested)</li><li>Select <b>Support</b></li><li>In the <i>Tools</i> section, enable debug logging by tapping the On/Off switch below <i>Debug logging helps customer support to analyze issues.. </i>-text</li><li>Reproduce the steps that caused the original problem, take note of exact time of the problem</li><li>Generate an FSDIAG diagnostic file by following the steps explained in this link: <a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file">https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file</a></li><li>Open the F-Secure product user interface</li><li>Select <b>Settings</b> (Cogwheel icon)</li><li>Select <b>Edit settings</b></li><li>Click<b> Yes </b>on <i>User Account Control</i> prompt (provide admin credentials if requested)</li><li>Select <b>Support</b></li><li>In the <i>Tools</i> section, disable debug logging by tapping the On/Off switch below <i>Debug logging helps customer support to analyze issues.. </i>-text</li></ol> In case the option described above is not available, follow the steps below: <ol><li>Download the debug tool from <a rel="nofollow" href="http://download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe">download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe</a></li><li>Double click <b>fsloglevel.exe</b></li><li>Select <b>Full Logging</b></li><li>Click <b>OK</b></li><li>Restart the computer</li><li>Reproduce the steps that caused the original problem, take note of exact time of the problem</li><li>Generate an FSDIAG diagnostic file by following the steps explained in this link: <a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file">https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file</a></li><li>Run the <b>fsloglevel.exe</b> tool a second time after submitting the logs</li><li>Click on <b>Normal Logging</b> to turn off the debug mode (debug mode slows down the machine slightly)</li></ol><p>Article no: 000009164</p> </article> </main>